As consumers, we are all one, when we buy a product or service. Sometimes it's not the way you expected. Maybe it's a new computer is broken or the electrician did not carry out a good job. We can explain your rights and what you can do, if you, as a consumer, ends up in a problem or dispute with a merchant.
A complaint can be made when you, as a consumer, the detection of a failure of the product or service itself. It is to be made within a reasonable of you have discovered the defect or the damage itself.

You may be entitled to, be the repair, replacement or a new one. Also, it may be that you have a right to a price reduction or terminate the whole contract, depending on what's happened in the past.

Enligt lag gäller 14 dagars ångerrätt på vissa varor som köps på distans eller utanför affärslokaler. Du kan då utan anledning ångra avtalet och få tillbaka pengarna för varan eller tjänsten, ibland med vissa avdrag.

Ett frivilligt erbjudande från vissa företag är öppet köp. Detta erbjudande kan innehålla vissa villkor t.ex förpackningen skall vara obruten.